Refund and Returns Policy

Terms and Conditions

These are our terms and conditions for the use of our website www.angels-delight.co.uk and the purchase of products through the website.

If you have any queries about these terms, please contact us using the contact form.

The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Angel’s Delight may at any time make changes to or remove part of this website without any liability to customers for such changes. Angel’s Delight reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.

A contract will only come into existence between you the customer and us once your order has been processed and dispatched.

When you as a customer place an order via this website, you warrant by placing the order that:

You are not a minor or otherwise legally incapable of entering into a binding contract.
The personal details which you give us on registration are fully complete and accurate.
You are not using a false name or the name of any other person or body which you are not authorised to use.

Placement of an order

When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.

Cancelling an order

As a customer, you are free to cancel an order within 14 days by replying to the order confirmation email. If it has not been dispatched you will be refunded amount of your order to their account the order originally was paid from.

If the order has been dispatched we will require a return of the products before a refund can be issued, see the Returns Policy.

Acceptance of an order

When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.

Delivery

You as a buyer are free to choose from the given delivery options at time of buying, items are normally dispatched within 48 hours of order during business hours Monday to Friday.

If the item is damaged on delivery, please inform us immediately, a picture of the damaged packaging/ item will be required, see Returns Policy.

Returns Policy

Should you with to return an item you must contact Angel’s Delight within 14 days of the order, please reply to the order confirmation email or contact us directly on the Contact Us form so we can process your request.

Items must be in their original packaging, unused and unopened
You are responsible for the cost of returning the item, unless otherwise agreed
Items must be received within 14 days of us accepting your return

Refunds will be processed when as we have received and inspected the item to the original payment method. Note that this can take some time to appear in your bank.

Items that can’t be returned:

some health and personal care items
any items that were personalized or custom-made for you
an item that has a broken hygiene seal

Liability

We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.

Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.

Severance

If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.